Expectations

This is a list of what is expected and required to maintain your good standing with our company. A failure to meet these expectations can result in negative consequences. 

  • While there is no specific quota for outbound call volume or prospecting, it’s expected for you to actively pursue new business on a weekly basis through various forms of online outreach, social media outreach, local networking connections, and potentially cold calling if necessary. 
  • Close at least 4 SEO accounts during the first year of employment 
  • Close at least 4 Local Lead Generation (contractors) accounts during the first year of employment 
  • Close at least 5 website design/development projects during the first year of employment
  • Close your first client/project within the first 3 months of employment. 
  • Grow networking relationships locally and online
  • Have meetings scheduled with prospects weekly
  • If you receive a client call during work hours but are on the other line or are otherwise unable to answer:
    • Send a text message within 10 minutes
    • Call back within 2 business hours
  • Be available between 9am-5pm (CST), Monday-Friday for both internal and external communication
  • Communicate effectively via email and written text with our internal team. We limit in-person, phone, and video meetings to a minimum so written text is relied upon.
    • *It is expected for you to convey your thoughts and needs clearly in written text
  • Communicate effectively via all methods of communication with the client – email, phone, Zoom, and occasionally, in-person meetings when local.
  • Zoom Calls: It is expected for you to maintain professionalism for Zoom calls. Only take Zoom meetings in quiet places with clean and professional backgrounds, and be sure to wear at a minimum, business casual. We do not permit taking Zoom calls in pajamas, sleep wear, workout gear, or other casual or recreational attire.
  • Phone Calls: It is expected for you to take phone calls when you are in a quiet and professional environment. Do not make or take a call if you are in a loud environment or a place where a child, animal, or other human being can cause a distraction. 
  • You can work wherever you want in the world, but you will need to abide by other expectations regarding time and work completion (9-5pm CST). Your work needs to be completed and done to a degree of excellence. 
  • Educate clients and provide healthy expectations. Do not overpromise. 
  • Actively communicate with and direct the prospecting team 
  • Ensure that all prospects and clients are properly tracked through the CRM. 
  • Take initiative by consistently creating, testing, and implementing better sales scripts, systems, marketing materials, and sales aids.
  • Prepare and price out great looking and convincing proposals/contracts 
  • In the event of a personal emergency, it’s expected that you let our team know of potential missed work hours and when you may be unavailable.